Refund policy
Return & Exchange Policy – LuxBeautyPlus
International Return Conditions, Hygiene Standards, and Customer Protection Policy
At LuxBeautyPlus, customer safety, product authenticity, hygiene integrity, and operational transparency are among the core standards of our international brand operations.
Due to the personal and hygiene-sensitive nature of skincare, beauty, and personal care products, return or exchange requests after dispatch may only be reviewed under limited, documented, and verifiable conditions.
Important Return Conditions
- Return requests must be reported within 24 hours after delivery.
- Products must remain unopened, unused, untampered, and in original packaging.
- Shipping damage must be documented with clear photos or videos.
- Unauthorized return shipments may not be accepted.
Eligible Return & Exchange Conditions
Return or exchange requests may only be reviewed under the following circumstances:
- Product damage occurring during international transportation
- Incorrect item dispatched by LuxBeautyPlus
Customers must contact official LuxBeautyPlus support within 24 hours after delivery and provide the required documentation for review.
Required documentation may include:
- Order number or invoice reference
- Clear photos or videos of the external packaging
- Clear photos or videos showing the condition of the sealed product
- A short explanation of the reported issue
Products must remain unused, unopened, untampered, and in their original packaging. Return shipments without prior written authorization from LuxBeautyPlus may not be accepted.
Customer Responsibility Upon Delivery
Customers are responsible for inspecting the parcel carefully at the time of delivery.
If visible external damage such as leakage, tearing, moisture, crushing, or impact marks is observed:
- Do not further damage or unnecessarily tamper with the packaging.
- Capture clear photos or videos from multiple angles.
- Where possible, record the issue with the courier at delivery.
- Contact LuxBeautyPlus support immediately after delivery.
Customers are strongly encouraged to inspect shipments immediately upon delivery and report visible transportation damage without delay. If external shipping damage is not reported at the time of delivery, review of related transportation claims may become limited or unavailable.
Unauthorized Return Shipments
Products must not be returned to LuxBeautyPlus without prior written authorization.
Unauthorized return shipments may be refused, returned to the sender, or become subject to additional shipping and handling charges.
Customers should contact official support before taking any return-related action.
Refused or Uncollected Shipments
Orders may be considered fulfilled and become partially or fully non-refundable under circumstances including:
- Refusing delivery without prior coordination
- Failure to collect the shipment from the courier or customs authority
- Failure to cooperate with customs or delivery procedures
- Providing incomplete or inaccurate shipping information
- Failure to respond to delivery-related communication requests
Additional storage, return, reshipment, customs, or operational costs caused by customer-related issues may remain the customer’s responsibility.
Non-Returnable & Non-Exchangeable Products
Due to hygiene and product protection requirements, skincare, cosmetic, beauty, haircare, and personal care products may not be eligible for return or exchange under circumstances including:
- Opened protective seals or packaging
- Used or tested products
- Change-of-mind purchases
- Personal preference regarding scent, texture, color, or product feel
- Individual sensitivities or reactions unless clearly documented and reviewable
Customers are strongly encouraged to review product descriptions, ingredient information, usage instructions, and product images carefully before placing an order.
Review & Resolution Process
Once the required documentation has been received, the LuxBeautyPlus Support and Quality Review Team will evaluate the request.
Depending on the outcome of the review, LuxBeautyPlus may provide:
- Replacement of the affected item
- Reshipment of the correct product
- Partial or full refund where applicable
- Alternative case-specific support solutions
LuxBeautyPlus reserves the right to reject requests containing incomplete, altered, misleading, inconsistent, or unverifiable information.
Quality & Brand Standards
LuxBeautyPlus is committed to maintaining secure operational practices aligned with international e-commerce, packaging, hygiene, and cross-border shipping standards.
Orders are reviewed before dispatch for packaging condition, order accuracy, and operational consistency in order to support a reliable customer experience.
These operational policies are designed to maintain product integrity, customer trust, and long-term service quality across international markets.
International Operations & Compliance
LuxBeautyPlus operates with a global e-commerce approach focused on secure fulfillment, international shipping standards, hygiene-sensitive product handling, and operational transparency across international markets.
Helpful Links
Support Contact
For return requests, shipping damage reports, incorrect deliveries, or order-related assistance, please contact LuxBeautyPlus through the official support channels below.
Legal & Compliance Notice
This policy is structured in accordance with international e-commerce operations, cross-border transportation practices, and hygiene-related considerations applicable to beauty, skincare, and personal care products.
In certain cases involving hygiene-sensitive or sealed products, legal limitations regarding returns after opening may apply under applicable consumer protection regulations.
Operational procedures, delivery conditions, and return eligibility may vary depending on destination country, transportation provider, customs procedures, and applicable legal requirements.
