LuxBeautyPlus FAQ: answers for confident global shopping.

LuxBeautyPlus is an international online retailer operated by LuxPlus UG (haftungsbeschränkt), headquartered in Munich, Germany. The company is registered with Amtsgericht München under HRB 306776. Full corporate details are available in the Imprint.

Add the products you want to your cart, choose your delivery country, enter complete billing and shipping details, and review the final total before payment. An order is registered only after payment has been processed successfully. Start with all products or review the official buying guide.

Use only luxbeautyplus.com and the verified communication channels published on the website. In supported regions, selected items may also be available through the official Instagram Shop, while official WhatsApp support can help with product availability and checkout coordination. Orders or payment requests from personal accounts, impersonators, or unverified links are not recognized as official.

Please provide your full name, destination country and city, complete delivery address, postal code, a valid contact number, and accurate billing details. Incomplete, incorrect, or unverifiable information can cause delays, failed delivery, customs problems, or cancellation.

After successful payment, LuxBeautyPlus registers the order and sends an automated confirmation email with the order reference and purchase details. If you do not receive it, check your spam folder, confirm that the email address entered at checkout is correct, and then contact support with the name and email used for the purchase.

Confirmed orders are typically processed within 1–3 business days after successful payment verification. Processing time is separate from courier transit time and may vary with product availability, verification needs, order volume, destination, or operational conditions.

Contact support immediately. A correction may be possible only before fulfillment or dispatch and is not guaranteed. Once an order has entered fulfillment or courier operations, changes can become limited or impossible. Never send a replacement address only to the courier without also informing LuxBeautyPlus.

Yes. Availability and prices can change because products are sourced through European retail and distribution channels. The price and availability shown when checkout is completed apply to that order. For an unlisted or unavailable item, use the Request a Product service instead of relying on an unofficial substitute.

Yes. Products are sourced through verified European retail and distribution channels. Before shipment preparation, visible product information, packaging condition, and seal integrity are reviewed where applicable. Learn more about the product authenticity standards.

Products are obtained through verified European retail and distribution channels. Sourcing in Europe does not mean that every product was manufactured in Germany or in the same country; the country of manufacture is product-specific.

No. LuxBeautyPlus is an independent international retailer and is not an official manufacturer representative or exclusive distributor of the brands shown unless a page explicitly states otherwise. Brand names, trademarks, and logos remain the property of their respective owners and are used for product identification.

No. Orders are prepared and dispatched through the company’s operations in Germany, but the manufacturing country varies by product and brand. Check the product page and the original package for country-of-origin information where provided.

European-market packaging may be German or multilingual, and manufacturers can update packaging, labels, or formulas without immediate image changes across every sales channel. Product images are illustrative. Always treat the ingredient list, warnings, batch information, and directions printed on the product received as the most current manufacturer information.

Read the complete ingredient list and manufacturer warnings before use. If you have allergies, highly sensitive skin, a known condition, or uncertainty about an ingredient, ask a qualified healthcare professional before using the product. Where appropriate, follow the manufacturer’s patch-test advice and stop use if irritation occurs. Product information on the store is not medical advice.

LuxBeautyPlus can provide commercial product information but cannot diagnose a condition or replace medical advice. During pregnancy, breastfeeding, treatment, or when a medical condition is involved, ask a doctor or pharmacist before use. Medicinal, therapeutic, and prescription-only products are not accepted through the product-sourcing service.

No. These characteristics vary by product. LuxBeautyPlus uses such claims only when supported by the product information or manufacturer labeling available for that item. Review the individual product page and original packaging rather than assuming that a brand’s entire range has the same status.

Check the original packaging for the batch or lot code, minimum-durability date where required, and the Period After Opening (PAO) symbol, such as 6M or 12M. Follow the manufacturer’s storage instructions. Do not use a product if the seal is unexpectedly broken, the package is damaged, or its appearance or odor suggests deterioration.

For eligible merchandise, the current guide shows: 3% off at $50 / €50+, 5% off at $100 / €100+, and 8% off at $150 / €150+. The highest eligible tier is calculated automatically and must appear at checkout before payment. See Rewards & Savings for the current rules.

The threshold is based on the eligible merchandise subtotal. Shipping fees, taxes, customs duties, excluded items, and special product rules do not count unless checkout explicitly shows otherwise. The checkout calculation is the final result for that cart.

No. Eligible order discounts are applied automatically when the cart meets the active conditions. Always confirm that the saving appears in the order summary before you pay.

Only combinations allowed by the active checkout rules can be used. Some promotional or affiliate codes may not combine with another discount. Enter the code before payment and rely on the final checkout summary; a code mentioned in a post or message is not valid unless the checkout accepts it.

Yes, both benefits can appear when the cart meets the active conditions for the automatic order discount and the destination-based free-shipping rule. Product eligibility, destination, weight, currency conversion, and current store settings can affect the result.

The current Rewards & Savings guide lists €89+ for eligible European Union orders, $129+ for eligible global non-EU orders, and $299+ for eligible U.S. orders. These benefits are conditional; the rate shown after the complete delivery address is entered at checkout is final.

Yes. Products specifically marked for free shipping may receive that benefit automatically in eligible destinations without an order minimum. The current estimated transit time for this benefit is 7–14 business days after dispatch. Confirm the free-shipping line in checkout before payment.

Supported markets may display prices, shipping, and thresholds in local currency through Shopify Markets. Converted amounts can vary slightly with exchange rates and payment-provider calculations. The payable amount and accepted currency shown at checkout before confirmation are final.

Order processing, packaging coordination, and international fulfillment are managed through the company’s operational structure in Munich, Germany.

LuxBeautyPlus serves eligible international destinations subject to courier coverage, destination-country import rules, product eligibility, and current operational availability. Select the destination and enter the complete address at checkout. If no shipping method appears, contact support before trying another address or payment method.

International shipments may be routed through DHL Express, UPS, FedEx International, or another approved logistics provider, depending on the destination, parcel weight, operational availability, and logistics conditions. Courier selection is made for the specific shipment.

Current estimates after dispatch are 5–8 business days for the European Union, 5–8 business days for the United States, and 14–18 business days for other international destinations. These estimates exclude order processing, weekends, public holidays, customs processing, and carrier delays.

For eligible EU destinations below the free-shipping threshold, the current weight-based guide is:

Enter the complete delivery address at checkout because parcel weight, product eligibility, and active settings determine the final rate.

The current U.S. order-value guide is:

The complete U.S. delivery address and final cart determine the rate shown before payment.

For eligible destinations outside the EU and outside the dedicated U.S. market, the current USD-based guide is:

Local-currency conversion may apply. The checkout rate after the full destination address is entered is final.

The rate displayed after you enter the complete delivery address at checkout is the final available shipping rate for that cart. Published tables are guides; destination, parcel weight, product eligibility, exchange rates, carrier availability, and active shipping settings can change the result.

After dispatch, tracking details and a courier link are sent automatically to the email address registered with the order. Courier scans can then be followed on the assigned carrier’s official website. See the Order Tracking guide.

Tracking can need additional synchronization time after dispatch or between international scans. Customs inspections, weekends, public holidays, peak-season demand, weather, strikes, regional infrastructure, and courier operations can also delay movement. If the status remains unchanged beyond a reasonable carrier interval, send the order number and tracking number to support.

Couriers and customs authorities may need the recipient’s complete address and a valid contact number. Incorrect information can cause delay, storage charges, return, or failed delivery. Contact support immediately if you notice an error; correction is not guaranteed after dispatch.

Possibly. Destination-country authorities may apply import VAT, customs duties, taxes, brokerage, or additional clearance requirements under local rules. These charges are not included unless checkout explicitly states otherwise. Review the Customs & Duties Policy before ordering.

The customer is responsible for checking the destination country’s import rules and whether the product is permitted for import and personal use. Availability on the website does not override local law or a customs authority’s decision.

Respond promptly through the official courier or customs channel and provide accurate information. LuxBeautyPlus may assist with shipment coordination or available order documentation when possible, but only the relevant authority or courier can complete clearance.

Shipments are prepared with applicable export and shipping information in line with German export procedures and international transport requirements. Exact documentation and clearance requirements depend on the destination, carrier, product, and order.

No false declaration can be requested. Commercial shipments must use accurate order and customs information. LuxBeautyPlus cannot misstate the value, contents, purpose, or recipient details to avoid duties or import procedures.

Customs restrictions, refusal of delivery, failure to collect, inaccurate address information, or failure to cooperate with clearance may lead to storage, return, reshipment, customs, or operational costs. Depending on the circumstances, an order may become partially or fully non-refundable. Contact support before refusing a parcel or taking return action.

An eligible return request may be submitted within 14 days after delivery of the last item in the order, subject to the current policy and any mandatory rights that apply. Read the full Return & Refund Policy.

The product must be new, unopened, unused, untested, untampered, and in its original packaging, with seals and labels intact where applicable. Hygiene-sensitive items may lose return eligibility after opening, unsealing, testing, use, or tampering, where legally permitted.

Generally no. Opened, used, tested, or unsealed beauty and personal-care products may be non-returnable for hygiene and product-protection reasons. Personal preference after opening—such as scent, texture, color, or feel—normally does not create return eligibility, unless mandatory law or an approved defect review requires otherwise.

Contact official LuxBeautyPlus support or use the customer-account Returns & Cancellations option before sending anything. Include the order number, the reason for the request, and any requested evidence. Returns are handled by mail only and must receive prior written authorization; there is no in-store or unapproved drop-off return.

For an approved non-defective return, the customer is responsible for the return shipping cost, return label, safe shipment, and any customs-related return cost, unless LuxBeautyPlus is legally required to cover it or confirms otherwise in writing.

Inspect the parcel immediately. Do not unnecessarily alter the packaging; take clear photos or videos from multiple angles, including the external parcel, shipping label, internal packing, and sealed product. Where possible, record visible damage with the courier. Contact support as soon as possible—visible transport damage should preferably be reported within 24 hours.

Contact support promptly with the order number, a short explanation, and clear photos or videos of the parcel, label, contents, sealed product, and reported issue. LuxBeautyPlus reviews the evidence before authorizing a return, refund, or case-specific corrective solution. Do not discard packaging until the review is complete.

LuxBeautyPlus does not accept product exchanges and does not charge a restocking fee for approved returns. A confirmed incorrect, damaged, or defective-item case is reviewed individually for the appropriate resolution.

After the returned product has been received, inspected, and approved, LuxBeautyPlus processes the refund within 5 days. The bank, card issuer, or payment provider may need additional time before the amount appears in the customer’s account.

A cancellation request may be submitted before fulfillment, but approval is not automatic. It depends on payment status, order status, and operational steps already completed. After fulfillment or dispatch, cancellation may no longer be possible and the applicable return or withdrawal process may apply instead.

A parcel sent without prior written authorization may be refused, returned to the sender, or create additional shipping, customs, handling, or operational costs. Always obtain instructions first. Nothing in the policy removes mandatory consumer, withdrawal, warranty, or other statutory rights that apply under relevant law.

The store supports secure international checkout with major cards such as Visa and Mastercard. PayPal and cryptocurrency options may be available where shown. The exact methods depend on the customer’s market, currency, device, order, and the payment options active at checkout.

Payment methods can vary by country, currency, order, provider eligibility, and active checkout settings. A method is available for a purchase only when it appears in that customer’s checkout. Do not send cryptocurrency or money to a personal wallet, personal account, or unofficial payment link.

Supported markets can display prices and shipping in local currency. Conversion values may change with exchange rates. Review the checkout currency and final payable total carefully before completing payment.

Transactions are processed through secure payment providers using encrypted checkout. LuxBeautyPlus states that it does not store customers’ card or banking details. Payment providers may process necessary transaction information under their own security and privacy rules.

First confirm the billing details, available balance, currency, and any bank authentication request. Do not submit repeated payments if a charge appears pending. An order is confirmed only when the store issues an order confirmation. If uncertain, contact the payment provider and LuxBeautyPlus support with the time, amount, and email used—never send full card credentials.

After availability and total price are confirmed, LuxBeautyPlus can issue a secure Draft Order through the official Shopify checkout. Verify that the link belongs to the official LuxBeautyPlus checkout before paying. Payment through a personal account or informal link is not an approved method.

LuxBeautyPlus does not request payment, bank information, passwords, or confidential customer data through personal accounts or unverified links. Do not open or pay a suspicious request. Preserve a screenshot and report it to info@luxbeautyplus.com through a new, independently created email.

Personal data is used for purposes such as order processing, delivery, support, fraud prevention, service improvement, and legal or accounting obligations. Depending on applicable law, customers may have rights of access, correction, deletion, restriction, objection, or withdrawal of consent. The services are not intended for people under 18. Read the Privacy Policy or email a privacy request to info@luxbeautyplus.com.

Yes. Submit a photo, product link, or clear product details through Request a Product. The sourcing team can review eligible beauty, skincare, haircare, fragrance, and personal-care products from verified European retailers.

Include clear front, back, and ingredient photos where available; the brand and exact product name; a retailer or manufacturer link; the required variant, shade, or size; quantity; and destination country. Complete information helps the team confirm the correct item and total cost.

The current service guide aims to confirm availability, total price, shipping details, and delivery time within 24 hours on business days. For an approved and paid request, the page currently estimates delivery within 12–15 business days after payment confirmation, subject to sourcing, destination, customs, and courier conditions.

Eligible requests can include cosmetics, skincare, haircare, fragrances, and personal-care products. Medicinal, therapeutic, prescription-only, prohibited, or destination-restricted products cannot be sourced or shipped through this service.

The current request page confirms delivery to Europe and describes worldwide service. Final availability still depends on the exact product, destination rules, courier coverage, and the quote issued before payment.

Yes. LuxBeautyPlus supports selected business purchasing and sourcing requests for retailers, salons, clinics, e-commerce businesses, distributors, and corporate buyers. Business orders generally start from 12 units per selected product, subject to category, destination, availability, and export requirements. Visit Wholesale & B2B.

Business pricing and shipping are reviewed individually based on product, quantity, destination, package weight, sourcing conditions, and export requirements. Submit the exact product list, unit quantity, destination, and business requirements to receive a quotation; retail automatic discounts are not a substitute for a B2B quote.

Creators can review and apply through the Influencer Lounge. For customer questions, email info@luxbeautyplus.com, message the official WhatsApp support, or use the Contact page. The published customer-support response target is 24–48 hours.