LuxBeautyPlus FAQ

Frequently Asked Questions – LuxBeautyPlus

At LuxBeautyPlus, we believe that clarity builds trust. Below you’ll find answers to the most common questions to help you shop with confidence.

1. Are your products original?

Yes. All products are 100% authentic and verified, sourced directly from trusted German and European retailers. Every item is inspected for packaging integrity, seal, and expiry date before shipping.

2. Where are the products shipped from?

All orders are processed and dispatched from our official fulfillment center in Munich, Germany, handled exclusively through certified international couriers such as DHL Express and UPS.

3. Where is your main office located?

Our head office is located in Munich, Germany, and our regional subsidiary operates from Meydan Free Zone, Dubai, UAE.

4. Do you ship to Europe?

No. LuxBeautyPlus currently ships to global destinations outside the European Union, including GCC countries (UAE, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain) and other international regions such as the USA, Canada, Japan, and Malaysia.

5. What happens after I place an order?

Once your payment is confirmed, you’ll receive an official order confirmation. Your items are packed within 1–2 business days and dispatched with a tracking code provided via WhatsApp or email.

6. How long does delivery take?

Delivery typically takes between 3–14 business days, depending on the destination country. Slight delays may occur during holidays or customs inspection periods.

7. What should I do if my product arrives damaged or incorrect?

If your item is damaged during transit or you receive an incorrect product, please contact our support team within 24 hours of delivery via WhatsApp or email. Photo or video evidence of the package and product is required. Your request will be reviewed in accordance with our official Return & Exchange Policy.

8. Can I cancel or change my order after purchase?

If your order has not yet been shipped, modifications or cancellations may be possible. Please contact us immediately via WhatsApp for assistance. Once the package has been handed over to the courier, no changes can be made.

9. Is payment secure?

Yes. All transactions are processed exclusively through encrypted international payment gateways (SSL secured). We never store your card or account information.

10. Will I need to pay extra fees upon delivery?

No. Orders are shipped in a way that customers are not required to pay customs duties or additional fees upon delivery.

11. How is the packaging?

Every order is prepared with premium, shockproof, and hygienic packaging designed for both safety and luxury. Learn more in our Packaging Policy.

12. Can I send my order as a gift?

Yes. All orders are gift-ready, and customers may request a personalized note or greeting card for special occasions.

13. How can I track my order?

You’ll receive an official tracking number via WhatsApp or email once your package has been shipped. You can track it anytime through your courier’s official website or visit our Order Tracking Page.

14. What if a product I want is out of stock?

If an item is temporarily unavailable, please contact our team via WhatsApp or Telegram. We’ll inform you as soon as it’s restocked or recommend a suitable alternative.

15. In which countries is LuxBeautyPlus available?

We currently serve customers in GCC markets (UAE, Saudi Arabia, Qatar, Oman, Kuwait, Bahrain) as well as international customers in the USA, Canada, Japan, Korea, and Malaysia.

Need more help?

Contact our support team anytime via the official channels listed below.