LuxBeautyPlus FAQ

FAQ – LuxBeautyPlus

At LuxBeautyPlus, we believe clarity builds trust. Below you will find answers to the most frequently asked questions to help you shop with confidence.

✅ 1. Are your products original?
Yes. All products are 100% authentic, verified, and shipped directly from Germany.

✅ 2. Where are the products shipped from?
All orders are processed and dispatched from our fulfillment center in Germany.

✅ 3. What happens after I place an order?
You will receive an order confirmation. Your items are packed within 1–2 business days, followed by dispatch and a tracking number.

✅ 4. How long does delivery take?
Delivery typically requires 3–14 business days, depending on the destination country. Delays may occur during holidays or due to external circumstances.

✅ 5. How can I track my package?
A tracking link will be provided via WhatsApp or email for real-time updates.

✅ 6. Can I cancel or change my order after purchase?
If the order has not yet been shipped, modifications may be possible. Customers must contact us via WhatsApp immediately.

✅ 7. What if my product arrives damaged?
Please send photos/videos of the damaged product within 24 hours of delivery so our team can assist you.

✅ 8. How is the packaging?
All orders are packed professionally with shockproof, hygienic, and gift-ready materials.

✅ 9. Is payment secure?
Yes. All payments are processed exclusively through encrypted, verified gateways.

✅ 10. Will I need to pay any extra fees upon delivery?
No. Orders are shipped in a way that customers do not need to pay customs duties or unexpected charges upon delivery.

📌 Need more help?
Contact us anytime via our official channels listed on the Contact Us page.