Order Placement Policy

Order Placement Policy

At LuxBeautyPlus, we believe that online shopping should be as transparent, secure, and elegant as the products we offer. Every order represents mutual trust between us and our customers — and we are committed to ensuring that each purchase is handled with precision, care, and full legal compliance.

By placing an order through our official website or verified brand accounts, you confirm that you have read and agreed to the following terms and conditions.

Official Ordering Channels

To maintain authenticity and security, orders are accepted only through verified brand platforms:

  • Messaging Applications (Official Accounts):
    – Instagram: @luxbeautyplus
    – Telegram: @LuxBeautyPlus
    – WhatsApp Business: Chat on WhatsApp
    – Other official contact platforms published on our website
  • Online Stores (Official Accounts):
    – Instagram Shop / Facebook Catalog under LuxBeautyPlus
    – Official Website: www.luxbeautyplus.com
⚠️ Orders placed via unofficial accounts or through unverified resellers will not be recognized or processed.

Required Information for Order Placement

To complete an order on our official website, customers must accurately provide the required details in the Checkout Form, including:

  • Full legal name
  • Destination country and city
  • Exact delivery address
  • Valid phone number for delivery coordination

The system allows checkout only after all mandatory fields are filled in correctly. Providing incomplete or inaccurate information (e.g., incorrect address or invalid phone number) may cause delays or lead to cancellation.

Order Confirmation Process

  • After product selection and successful payment, your order is automatically registered and confirmed in our system.
  • You will receive an Order Confirmation Email immediately after successful payment, containing all order details.
  • In case of payment errors, stock issues, or invalid data, our support team will contact you via email or WhatsApp to resolve the issue.
  • All confirmed orders are subject to our official Refund & Cancellation Policy. Please review this policy before placing your order.

Processing & Shipping

  • Paid orders are prepared and scheduled for dispatch on the next business day (excluding weekends and public holidays).
  • International fulfillment is managed from our logistics and processing center in Munich, Germany, ensuring authenticity and quality control.
  • Delivery times vary based on the destination and courier service. For details, please see our Shipping Policy.

Customer Responsibility

  • Customers must ensure the accuracy of all personal details, delivery addresses, and product selections before finalizing an order.
  • LuxBeautyPlus assumes no responsibility for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information.
  • Once confirmed and handed over to the courier, orders cannot be changed, modified, or cancelled.

Official Support & Contact

Our LuxBeautyPlus Support Team is always ready to assist. For all inquiries, please contact us through the verified channels listed below:

Only communications made through these verified accounts are considered official and legally valid.

Legal Compliance

LuxBeautyPlus operates under the ownership and management of LUXPLUS UG (Germany) and LUXBEAUTYPLUS L.L.C-FZ (Dubai).

All order, payment, and shipping procedures strictly comply with international trade laws, EU export standards, and global consumer protection regulations.